Important Disclaimer

1. Agreement to Terms

By accessing and using any service provided at sora-watermark-remove.com ("the Service"), you accept and agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not use the Service.

These Terms constitute a legally binding agreement between you ("User", "you", or "your") and PICCHI LTD ("Company", "us", "we", or "our"), a company registered in England and Wales with its registered office at 61 Bridge Street, Kington, England, HR5 3DJ, United Kingdom.

2. Service Description

We provide a suite of content editing tools, including but not limited to:

• Watermark Removal: AI-powered removal of visual watermarks, logos, and text overlays from video and image content.
• C2PA Metadata Removal: Client-side stripping of C2PA content credentials, provenance metadata, and related embedded data from video and image files.
• C2PA Checker: A free client-side tool to detect whether files contain C2PA content credentials or provenance metadata.

These tools are designed to help content creators manage their own files. The C2PA Metadata Removal and C2PA Checker tools process files entirely within your browser. No file data is uploaded to our servers for these tools.

3. User Responsibilities, Representations, and Liability

3.1 Content Ownership and Rights

You represent and warrant that for every file you process through our Service:

• You are the original creator or rightful owner of the content;
• Or you have obtained explicit written authorisation from the copyright holder to modify the content;
• Your use of the processed content will comply with all applicable laws, regulations, and platform terms of service in your jurisdiction;
• You have independently assessed the legal implications of modifying or removing metadata from your content under the laws of your jurisdiction.

3.2 User Assumes All Liability for Use

3.3 Prohibited Uses

You must not use our Service to:

• Process content you do not own or lack authorisation to modify
• Facilitate copyright infringement or misrepresent the origin of content
• Create, distribute, or promote deepfake content intended to deceive, defraud, or harm others
• Circumvent copy protection or digital rights management systems designed to prevent unauthorised copying
• Violate any applicable laws, regulations, or third-party intellectual property rights
• Process content that is illegal, harmful, defamatory, or that exploits minors
• Use processed content for fraud, impersonation, or any form of deception
• Attempt to reverse engineer, decompile, or exploit our technology

3.4 Compliance with Local Laws

You acknowledge that the legality of removing watermarks, metadata, content credentials (including C2PA data), or provenance information depends on your jurisdiction, the nature of the content, and the purpose for which it is used. Relevant laws may include, without limitation:

• The Copyright, Designs and Patents Act 1988 (UK), including Section 296ZG regarding electronic rights management information
• The Digital Millennium Copyright Act (DMCA) Section 1202 (United States)
• The EU AI Act (Regulation (EU) 2024/1689), including Article 50 transparency obligations effective from August 2026
• State and local legislation regarding AI-generated content labelling
• Platform-specific terms of service from social media and content distribution services

This list is not exhaustive and is provided for informational purposes only. It does not constitute legal advice. We strongly recommend consulting a qualified legal professional in your jurisdiction before using our tools to modify content provenance data, particularly if you intend to distribute the content publicly.

3.5 Account Responsibilities

You are responsible for maintaining the security of your account and for all activities that occur under your account. You must notify us immediately of any unauthorised use.

4. Nature of the Service

Our tools are general-purpose content editing utilities, comparable to image editors, video editors, and file converters. We provide the technical capability to modify files at the direction of the user. We do not:

• Encourage, advise, or direct users to remove metadata or watermarks from content they do not own
• Guarantee that processed content will be undetectable by any platform or detection system
• Provide legal advice regarding the legality of content modification in any jurisdiction
• Make any representation about the downstream effects of using processed content on social media or other platforms
• Control, monitor, or take responsibility for how users distribute processed content

The decision to process any file and the subsequent use of that processed file is entirely yours. You accept all risk and liability associated with that decision.

5. Payment and Billing

5.1 Pricing

Our Service offers one-time payments and subscription plans. Current pricing is displayed on our website and is subject to change with 30 days' notice. All prices are in USD unless otherwise stated. A single subscription grants access to all tools available on the platform.

5.2 Payment Processing

Payments are processed securely through Stripe, Inc. We accept major credit and debit cards, Apple Pay, and Google Pay. By providing payment information, you authorise us to charge the applicable fees. We do not store your full card details on our servers.

5.3 Refunds

We offer a 30-day money-back guarantee. If our Service fails to deliver satisfactory results, contact us within 30 days of purchase for a full refund. Refunds are processed within 5-10 business days. This does not affect your statutory rights under the Consumer Rights Act 2015.

5.4 Free Trial

Certain plans include a 3-day free trial. You may cancel at any time during the trial period without charge. If not cancelled before the trial period ends, your subscription will automatically begin and you will be charged at the applicable rate.

5.5 Right to Cancel (UK Consumer Contracts Regulations 2013)

If you are a consumer in the United Kingdom, you have the right to cancel your subscription within 14 days of purchase without giving any reason. However, if you request that the Service begins during the cancellation period and you use the Service, you may be required to pay for the Service provided up to the point of cancellation. To exercise your right to cancel, contact us at support@sora-watermark-remove.com.

6. Privacy and Data Handling

6.1 Server-Side Processing (Watermark Removal)

Videos submitted for AI watermark removal are processed on secure servers and automatically deleted within 24 hours of processing completion. We do not view, share, or retain your content beyond the processing period.

6.2 Client-Side Processing (C2PA Tools)

Our C2PA Metadata Removal and C2PA Checker tools process files entirely within your browser using client-side technology. Your files are never uploaded to our servers. We have no access to, and no record of, the files you process with these tools.

6.3 Personal Information

We collect minimal personal information as outlined in our Privacy Policy. This includes email addresses for account management and payment information for billing. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

7. Service Availability and Performance

7.1 Availability

While we strive for high availability, we do not guarantee uninterrupted access to the Service. Maintenance, updates, or technical issues may occasionally cause temporary interruptions.

7.2 Processing Results

We aim for high-quality results but cannot guarantee that every file will be processed to your exact expectations. Results may vary depending on the source material, file format, and complexity of the content. For watermark removal, complex or animated watermarks may not be completely removed. We provide preview options where available so you can assess results before final download.

8. Intellectual Property

8.1 Our Rights

The Service, including our software, AI models, website design, logos, and all related intellectual property, is owned by PICCHI LTD and protected by copyright and other intellectual property laws of England and Wales and international treaties. You may not copy, modify, distribute, sell, or exploit our technology.

8.2 Your Content

You retain all rights to the content you submit. We do not claim any ownership of your content. We process it solely to provide the Service you have requested.

9. Disclaimers and Limitation of Liability

9.1 No Legal Advice

Nothing in the Service, on our website, or in these Terms constitutes legal advice. Any references to laws, regulations, or legal concepts are provided for general informational purposes only. You should seek independent legal advice regarding the legality of your intended use of the Service.

9.2 Service Provided As-Is

To the extent permitted by law, the Service is provided on an "as is" and "as available" basis. We make no representations or warranties regarding the accuracy, reliability, or completeness of results produced by the Service, or that the Service will meet your specific requirements.

9.3 UK Consumer Rights

9.4 Limitation of Liability

To the maximum extent permitted by applicable law:

• Our total aggregate liability to you for any claims arising from or related to the Service shall not exceed the total amount you have paid to us in the 12 months preceding the claim.
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, business opportunities, or goodwill.
• We shall not be liable for any legal consequences, penalties, fines, or claims brought against you by third parties as a result of your use of processed content.
• We shall not be liable for any action taken by social media platforms, content distribution services, or other third parties in response to content you have processed using our tools.

Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited under English law.

9.5 Indemnification

You agree to indemnify, defend, and hold harmless PICCHI LTD, its directors, officers, employees, and agents from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Service; (b) any content you process through the Service; (c) your violation of these Terms; (d) your violation of any applicable law or regulation; or (e) your infringement of any third-party intellectual property or other rights. This indemnification obligation survives termination of these Terms and your use of the Service.

10. Copyright Complaints

10.1 UK Copyright (CDPA 1988)

We respect intellectual property rights and comply with the Copyright, Designs and Patents Act 1988. If you believe that content processed through our Service infringes your copyright, please contact us at legal@sora-watermark-remove.com with details of the alleged infringement.

10.2 DMCA Policy (US Users)

We comply with the Digital Millennium Copyright Act for users in the United States. If you believe your copyrighted work has been processed without authorisation, you may submit a DMCA takedown notice to legal@sora-watermark-remove.com. Please include: (a) identification of the copyrighted work; (b) identification of the infringing material; (c) your contact information; (d) a statement of good faith belief; and (e) a statement under penalty of perjury that the information is accurate and you are authorised to act on behalf of the copyright owner.

10.3 Cooperation with Authorities

We will cooperate with law enforcement authorities and comply with valid legal orders, court orders, and regulatory requests in any jurisdiction where we operate or have legal obligations.

11. Termination

We may terminate or suspend your access to the Service immediately and without prior notice if: (a) you breach these Terms; (b) we reasonably believe your use of the Service is unlawful; (c) we receive a valid legal complaint regarding your use; or (d) we are required to do so by law. You may cancel your account at any time through your account settings or by contacting us.

Upon termination, your right to use the Service ceases immediately. Sections 3 (User Responsibilities), 4 (Nature of the Service), 9 (Disclaimers and Limitation of Liability), and 10 (Copyright Complaints) survive termination.

12. Governing Law and Disputes

12.1 Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. This choice of governing law does not deprive you of the protection afforded to you by provisions that cannot be derogated from by agreement by virtue of the mandatory consumer protection laws of your country of residence.

12.2 Jurisdiction

Any disputes arising out of or in connection with these Terms shall be subject to the non-exclusive jurisdiction of the courts of England and Wales. If you are a consumer, you may also bring proceedings in the courts of the country where you reside.

12.3 Dispute Resolution

We encourage resolving disputes through direct communication. Before initiating formal proceedings, we ask that you contact us at support@sora-watermark-remove.com to attempt to resolve the matter informally. We will make good faith efforts to resolve your complaint within 30 days.

13. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email or prominent notice on our website at least 30 days before they take effect. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service and cancel your account.

14. General Provisions

14.1 Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

14.2 Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and PICCHI LTD regarding the use of the Service.

14.3 No Waiver

Our failure to enforce any provision of these Terms shall not be deemed a waiver of that provision or the right to enforce it at a later time.

15. Contact Information

If you have questions about these Terms of Service, please contact us: