1. Introduction

At Sora Watermark Remove ("we," "us," or "our"), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you use our watermark removal service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, name (optional), and password (if you create an account)
• Payment Information: Billing details processed securely through Stripe (we do not store credit card numbers)
• Video Content: Videos you upload for watermark removal (temporarily processed and deleted within 24 hours)
• Communication Data: Messages you send us through support channels or feedback forms

2.2 Information We Collect Automatically

• Usage Data: How you interact with our service, features used, and processing statistics
• Device Information: Browser type, operating system, IP address, and device identifiers
• Cookies and Analytics: Essential cookies for functionality and anonymous analytics for service improvement
• Log Data: Server logs including timestamps, errors, and performance metrics

2.3 Information We Do NOT Collect

• We do not view, analyze, or store the content of your videos beyond the automated processing
• We do not collect sensitive personal information like Social Security numbers or government IDs
• We do not track your browsing activity on other websites
• We do not sell your data to third parties

3. How We Use Your Information

We use your information solely to provide and improve our watermark removal service:

3.1 Service Delivery

• Process your videos to remove watermarks using our AI technology
• Manage your account and subscription preferences
• Process payments and send receipts
• Provide customer support and respond to your inquiries
• Send service notifications (processing complete, account updates)

3.2 Service Improvement

• Analyze usage patterns to improve our AI models (without accessing video content)
• Monitor service performance and troubleshoot technical issues
• Develop new features based on user feedback and usage data
• Ensure security and prevent fraudulent activity

3.3 Legal and Compliance

• Comply with applicable laws and regulations
• Respond to legal requests and prevent illegal activity
• Enforce our Terms of Service
• Protect our rights and the rights of our users

4. Video Processing and Data Security

4.1 Video Handling Process

4.2 Security Measures

• Encryption: All data transmission uses HTTPS/TLS encryption
• Server Security: Videos processed on secure, isolated servers with restricted access
• Access Controls: Strict employee access controls with regular security training
• Automatic Deletion: Systematic purging of all video files within 24 hours
• Payment Security: PCI-compliant payment processing through Stripe
• Regular Audits: Periodic security assessments and vulnerability testing

4.3 Data Retention

Video Content: Deleted within 24 hours of processing completion.
Account Data: Retained while your account is active and for up to 2 years after closure for legal compliance.
Payment Records: Kept for 7 years as required by financial regulations.
Support Communications: Retained for 3 years to maintain service quality.

5. Information Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties except in these limited circumstances:

5.1 Service Providers

• Stripe: Payment processing (subject to Stripe's privacy policy)
• Cloud Hosting: Secure video processing infrastructure
• Email Service: Transactional email delivery for account notifications
• Analytics: Anonymous usage analytics to improve our service

5.2 Legal Requirements

We may disclose your information when required by law, such as responding to subpoenas, court orders, or government requests, or to protect our legal rights and prevent illegal activity.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections.

6. Your Rights and Choices

6.1 Account Control

• Access: View and update your account information at any time
• Deletion: Delete your account and associated data through account settings
• Data Export: Request a copy of your personal data (excluding automatically deleted videos)
• Correction: Update incorrect personal information in your account

6.2 Communication Preferences

• Opt out of promotional emails (service notifications may still be sent)
• Manage notification preferences in your account settings
• Contact support to request specific communication preferences

6.3 Regional Privacy Rights

EU/UK Residents (GDPR): Rights to access, rectify, erase, restrict processing, data portability, and object to processing.
California Residents (CCPA): Rights to know, delete, and opt-out of sale of personal information.
Other Jurisdictions: We honor similar privacy rights where applicable by law.

7. Cookies and Tracking Technologies

7.1 Types of Cookies We Use

• Essential Cookies: Required for core functionality (login, payments, preferences)
• Analytics Cookies: Anonymous usage statistics to improve our service
• Performance Cookies: Monitor service performance and identify issues

7.2 Cookie Management

You can control cookies through your browser settings. Disabling essential cookies may affect service functionality. We do not use advertising or tracking cookies for marketing purposes.

8. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

Parents who believe their child has provided us with personal information should contact us immediately at the address below.

9. International Data Transfers

Your information may be processed and stored in countries other than your residence. We ensure appropriate safeguards are in place for international transfers, including:

• Standard Contractual Clauses approved by the European Commission
• Privacy Shield frameworks where applicable
• Other legally recognized transfer mechanisms
• Ensuring adequate protection regardless of processing location

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Significant changes will be communicated via:

• Email notification to account holders
• Prominent notice on our website
• In-app notifications when you next use the service

Continued use of our service after changes indicates acceptance of the updated policy. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or need to report a privacy concern, please contact us: