Back to Account

Refund Policy

We're committed to providing quality service and fair policies

Our Commitment to You

Quality Service Promise

We're committed to providing reliable watermark removal service. If our service genuinely fails to work as promised, we're happy to make it right.

We understand that trust is earned through quality service. While each video processed incurs real computational costs on our end, we believe in being fair when our service doesn't meet expectations.

When Refunds Are Available

We will consider refunds in cases where our service genuinely fails to deliver:

  • ✓Technical failures that prevent video processing from completing
  • ✓Significant service outages that prevent you from using your subscription
  • ✓Complete failure to remove watermarks (not partial removal or quality differences)

Processing Costs

Please understand that every video processed incurs real cloud computing costs. We can't offer refunds for services that worked as intended, even if the results don't meet personal expectations.

Trial Usage Policy

Our trial allows you to test our service with real video processing. If you decide to cancel during the trial period, you'll only pay for the videos that were successfully processed at $5.00 per completed video.

Fair Usage

This ensures fairness for both sides - you get to test the service with real processing, and we cover the computational costs for videos that provided value to you during the trial.

How It Works:

  • •Successfully processed videos during trial: $5.00 each
  • •Usage calculated from trial start to cancellation date
  • •Only completed, downloadable videos are counted
  • •Failed processing attempts are never charged

Subscription Management

You have full control over your subscription and can cancel anytime through your account billing page. Here's what happens when you cancel:

  • •Cancellation takes effect immediately
  • •No further billing will occur
  • •Trial users pay only for successfully processed videos ($5.00 each)
  • •Access to premium features ends immediately

Need Help Instead?

Before canceling, consider reaching out to our support team. We're often able to help resolve issues or provide guidance to get better results from the service.

Getting Help & Refund Requests

We're here to help! Whether you're experiencing technical issues, have questions about our service, or believe you qualify for a refund, please reach out to our support team at support@sora-watermark-remove.com.

Technical Support

Issues with processing, account access, or service functionality

Refund Requests

If you believe our service failed to work as promised, we'll review your case

For refund requests: Please include your transaction details and describe the specific issues you encountered. We review each case individually and aim to respond within 24-48 hours.

This refund policy is effective as of the date you first use our service and applies to all users. By using our service, you acknowledge that you have read, understood, and agree to this refund policy.